Shipping Policy

Last Updated: May 15, 2026

Thank you for shopping with Origin. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing times may be longer during:

  • Holidays
  • High order volume periods
  • Product launches or promotions

Orders are not processed or shipped on weekends or public holidays.

2. Shipping Times

Estimated shipping times vary depending on your location and shipping method selected at checkout.

Typical delivery estimates:

  • United States: 5–12 business days
  • International Orders: 7–21 business days

Please note that shipping times are estimates and not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package size and weight
  • Shipping method selected

Occasionally, we may offer free shipping promotions.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

5. Delayed or Lost Packages

Origin is not responsible for shipping delays caused by:

  • Carriers
  • Customs clearance
  • Weather conditions
  • Incorrect shipping information provided by the customer
  • Other circumstances outside our control

If your package appears lost, please contact the shipping carrier first. You may also contact us for assistance.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an address error, contact us immediately after placing your order.

7. International Shipping & Customs

International customers may be responsible for:

  • Customs duties
  • Import taxes
  • VAT or additional fees imposed by their country

These charges are not included in product or shipping prices and are the responsibility of the customer.

8. Returned Packages

If a package is returned to us due to:

  • Incorrect address
  • Failed delivery attempts
  • Refused delivery

the customer may be responsible for additional shipping fees to resend the order.

9. Contact Information

For shipping-related questions, contact:

Origin
Email: info@originsup.com